List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

assist customers to access information from a variety of sources on at least four different occasions.

In the course of the above, the candidate must:

use bibliographic tools and industry-current technology

search and locate a range of information sources and communicate to relevant stakeholders

communicate to clarify information requirements of stakeholder

respond to stakeholders with information to complete their own searches.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures, including:

customer assistance

access to information

typical customer requests and appropriate information sources for responding

techniques for using reference resources and tools, including formulating search strategies

range of information resources, formats and delivery options, including:

document delivery and supply processes

electronic and print

inter-library loans.

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Identify exact nature of information request
Confirm purpose of information request and any special requirements
Construct and follow search strategies to locate information using industry-current information
Assist customers to develop own information-seeking skills
Advise customers on other access arrangements, including inter-library loans and document delivery and supply services
Inform customers of constraints regarding access to information according to organisational policies and procedures
Source information from sources in response to relevant customer’s requests
Provide information according to request
Confirm relevant customer’s requirements are satisfied
Take action to resolve remaining issues or refer customers to other personnel, as required

Assessment Cover Sheet

BSBINS406 - Assist customers to access information

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBINS406 - Assist customers to access information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: